Name of Company: HCL BSERV
Date of Drive 30th January 2013
Venue
Chandigarh Group of Colleges,
Landran (Kharar-Banur Road) Mohali
Stream Eligible B.Tech (All streams) BSc (All Streams) BCA/BBA/MCA/BA & B.Com
Skills Required
● Strong oral and written communication skills which includes (Fluency &
Coherence, Grammatical ability, Pronunciation and Accent, Interactive
Communication, Lexical Resource) ● Basic Desktop and computer knowledge. ●
Understanding of ISP/Networking concepts ● Possess good organizational and time
management skills ● Display strong initiative in resolving issues of customers ●
Exhibit strong teamwork ● Must be capable of demonstrating problem solving skills
● Attentive listener ● Ability to use common courtesies ● Confident while
communicating
Experience
1 year experience in any international BPO would be an added advantage
Relevant experience of any industry would be taken into consideration
Job
Responsibilities
● Should be able to Meet minimum login hours ● Meeting SLA on time ● Keeping
AHT under control ● Attendance should be above 96% ● Should not take any unshed
leave
Batch/es 2009, 2010, 2011 & 2012 passed out
Position Technical Support Officer, Sr. TSO
Job Profile Responsible for giving Technical support to International customers over the Phone.
Job Location Noida/Chennai
Package
● 1.64 LPA during the training which will be 2-3 months.
● Post the training additional 15K to 37K will get added to CTC depending upon the
project they gets deployed. But this increased amount gets paid after 6 months
accumulated. So ideally first 6 months the salary will be 1.64L.
Process PPT, V&A , PI
Note :- (a) Should be comfortable working in night shifts i.e. 24x7x365 environment
(b) Should be above 18 years & below 40 years of age
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